All orders receive tracking updates via email. If you haven’t received any tracking emails, please check your spam or junk folder, as they may occasionally end up there.

Alternatively, you can visit our TRACK MY ORDER page to check the latest status of your order using your order number and email address, or your tracking number.

If your tracking information hasn’t been updated for more than 5 business days, please reach out to our Customer Support team for assistance.

Delivery times vary by region. For our most common destinations, including the US, Europe, the United Kingdom, Australia, and Canada, delivery typically takes between 5–9 business days. For other parts of the world, delivery usually takes between 7–11 business days.

You can find full details about our delivery times and shipping information in our Shipping Policy.

We generally take 1-3 business days to process your order and hand it over to our shipping partners. However, during busy periods like holidays & Black Friday, this may extend to 5 days.

If your package is lost, stolen, or arrives damaged, please contact our Customer Support team at support@headcaddy.com.

We’ll be happy to help you recover your package, and if it is confirmed to be lost or damaged, we will provide a free replacement in most cases.

Unfortunately, once your order has started processing, we are unable to make any changes, including address updates. Please ensure your shipping information is correct at checkout.

We have a 30-day money back guarantee starting from the day you receive your products.

We do not offer free returns, and return shipping costs are the responsibility of the customer.

However, if an item arrives damaged or is lost in transit, we will of course provide a replacement at no additional cost. Contact us at support@headcaddy.com for assistance.

Please refer to our Shipping & Refund Policy for the full details.