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FREQUENTLY ASKED QUESTIONS
Where is my order?
All orders come with a tracking number, which will be sent to you via email once your order is dispatched. If your tracking information isn’t updating, it may take a few days for the system to refresh. Please reach out to us if you don’t see updates after 5 business days.
What are the estimated delivery times for my region?
Delivery times vary by region. For the U.S. and Europe, it typically takes 6-9 business days, while other regions may take 8-11 business days. You can find the full breakdown on ourShipping Policypage.
How long does it take to process my order before shipping?
We generally take 2-3 business days to process your order and hand it over to our shipping partners. However, during busy periods like holidays, this may extend to 5 days.
Can I change my shipping address after placing my order?
Unfortunately, once your order has started processing, we are unable to make any changes, including address updates. Please ensure your shipping information is correct at checkout.
Do you offer free returns or refunds?
We do not offer free refunds for returned items. However, if you receive a damaged product, we offer free replacements. Contact us atSupport@Headcaddy.comfor assistance.
What should I do if my order is lost, stolen, or damaged?
If your package is lost, stolen, or arrives damaged, please file a claim with your shipping carrier. Unfortunately, FinalPutt is not responsible for lost, stolen, or damaged packages.